Care Coordinator id-6654

Overview:
Responsible for providing administrative and clerical support within area of responsibility that may include telephone support, filing, typing, coordinating schedules, distributing correspondence, materials management, data entry, simple data analyses, and rudimentary reporting. All within established legal guidelines and maintaining confidentiality at all times.

Essential Functions:
• Consistently exhibits behavior and communication skills that demonstrate our company's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.

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• Uses, protects, and discloses our company’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Processes all requests for information following established legal guidelines.
• Ensures receipt of a valid authorization for each request.
• Supports the preparation for audits and data requests.
• Assists with manual data entry.
• Maintains database of information for area of responsibility.
• Analyses data and compiles statistics.
• Assists in the preparation of reports.
• Answers, screens and transfers telephone calls.
• Maintains schedules by coordinating with appropriate parties.
• Organizes and distributes correspondence, reports, memos, etc.
• Performs additional duties as assigned.
 

Education:
• High school degree/GED (preferred) or equivalent experience.

•Preferred: Associate's or bachelor’s degree
 

Experience:
• Minimum: 1-3 years of experience
• Preferred: Over 2-3 years of experience within healthcare industry
• Over 2-5 years of experience within specific job and/or department
 

Knowledge, Skills, and Abilities:
• Computer literate
• Proficient in Microsoft Office (Excel, Access, Word and Outlook)
• Able to type 25 wpm.
• 10-key skills
• Excellent verbal and written communication skills
• Excellent organization skills
• Customer service oriented
• Filing skills
• Strong analytical and problem solving skills
• Ability to work on multiple assignments and manage time effectively
• Knowledge of medical terminology
• Detail oriented
• Ability to work effectively with people at all levels of the organization
• Demonstrated ability to take initiative, ask questions, and prioritize
• Capable of working independently as required

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