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Customer Support Specialist - Philippines (Remote) id-6827

About the Role:

In the Customer Support Specialist role, you will be the first communication layer with our customers. You will wear many hats, and your work will impact the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually

This role would include working from 4:30 a.m. PH time (2:00 a.m. IST) to 1:00 p.m. PH time (10:30 a.m. IST) any five (5) days of the week.

 
About You:

  • 1+ years experience in a Customer support role within a SaaS product organization
  • Empathy, and patience.
  • Curiosity and a problem-solving mindset.
  • Previous experience at a start-up or in a customer support role.
  • Strong analytical background - our product is very math and numbers-heavy!
  • Solid verbal, written, presentation, and interpersonal communication skills
  • Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
  • Experience working with Zohodesk or other support/service software

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.
Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 450,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2024, we scaled to;
  • 450K+ properties syncing daily
  • 55K+ customers worldwide
  • 220+ globally remote team
  • 36% diversity
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