Director, Enterprise Customer Success - AMER id-6573

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

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• Lead and develop a team of managers distributed across the NORAM region
• Leverage data and feedback from your team to maintain an intimate understanding of potential customer experience issues and renewal risks so they can be acted on as early as possible
• Work closely with your management team and Enterprise CSMs to ensure the effective application of our proactive customer engagement playbooks, adapting to local market requirements as needed
• Help drive effective collaboration among the cross functional leadership group in NORAM, namely Sales, Sales Engineering and Technical Post Sales Services
• Help communicate local market challenges to global leaders with recommendations for how they should be addressed
  
  

Who You Are:

• Minimum of 3 years experience in leading Customer Success teams as a second line leader
• Experience working in SaaS, ideally with time in cloud infrastructure, observability or developer tooling
  
  

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package