IT Operations Specialist II id-7910
About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team. The Information Technology team supports tools and services for the corporate employee base. As an IT Operations Specialist, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability,
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and participating in projects geared toward service improvements.
A Day in the Life of Our IT Operations Specialist
You will support local in-office teams as well as teams located around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining workstations. You will meet and partner with technical and non-technical staff to resolve their technical service issues. You will also gain experience collaborating with our other members worldwide, including Japan, France, Germany, India, Australia, and Moldova.
We are considering applicants for the location(s) of Los Angeles, CA.
About You
You are driven, technically proficient, love customer-facing interactions, have a track record of handling multiple systems, and effectively communicate with end users. You have the tenacity to keep systems functioning while building on your knowledge and suggesting improvements in the areas you support. Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we want to add you to our highly technical team!
Technology
- Bachelors in a Technical field, or equivalent work experience
- 2+ years of proven Helpdesk or Workstation Support experience
- Proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues
- Familiarity with a hosted or SaaS infrastructure and its configuration and maintenance
- Google Workspace administration experience
- Experience with trouble ticket tracking software
People
- Strong written and verbal skills
- Strong customer service-centric skills with the ability to effectively connect with both technical and non-technical team members
Process
- Proficiency with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines
- Proficiency with inventory management processes, including procurement, preparation, distribution, tracking, and recovery
- Sensitivity toward handling and exposure of personal data and intellectual property
- Demonstrable ability to work independently as well as on a dynamic team
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
