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Lead, Delivery Performance id-6710

April 15, 2025

About the position

As the Lead, Delivery Performance, you will be responsible for managing and optimizing delivery performance across Hives, Squads, and Programs within the organization. You will leverage data analysis and insights to drive data-driven decision-making, proactively identify and mitigate delivery risks, and improve overall delivery efficiency. Additionally, you will ensure Delivery Coaches are equipped with the necessary skills and knowledge to effectively utilize data and apply standard practices in their roles. Success in this role requires a blend of strategic thinking, business acumen, process optimization, people management, and risk management skills. In this role, you will collaborate with Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support. You are successful in this role when you meet the below key performance indicators: Adoption rate of delivery performance data analysis and insights among Delivery Coaches, Improvement in delivery risks and issues through proactive monitoring and data-driven interventions, Proficiency of Delivery Coaches in applying data insights and standard practices.

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Responsibilities

Analyse product delivery processes, identify opportunities, and generate actionable insights through data storytelling.
Collaborate with stakeholders to develop and evolve the strategic direction for delivery performance management.
Stay informed about industry trends, best practices, and emerging technologies in data-driven decision-making and agile delivery performance management.
Drive alignment of transformation agenda with the Bank's broader strategic goals.
Drive the activation of Group / Business / Function change and transformation programs across the Domains with the Delivery Coaches.
Build strong relationships with business partners, CIOs, and other stakeholders to understand their delivery performance expectations and priorities, secure buy-in and mobilize support for improvement initiatives.
Collaborate with business partners to align delivery performance management with overall business objectives.
Drive the refinement, prioritisation, and execution planning of transformation roadmap with Group Delivery Excellence using insights and business storytelling based on data.
Implement and manage data dashboards and reports to monitor delivery risks, issues, and performance metrics across Hives, Squads, and Programs.
Analyse delivery data to identify trends, patterns, and potential areas of improvement, proactively raising concerns and opportunities to stakeholders.
Collaborate with stakeholders to address delivery risks and issues, driving data-driven decision-making and continuous improvement in the delivery process.
Co-create and implement transformative initiatives to enhance the Bank's delivery excellence, leveraging your expertise in influencing, facilitating collaborative workshops, and bringing experts together.
Ensure that all transformed processes adhere to regulatory requirements, internal governance frameworks and industry best practices while minimising operational risks.
Design and deliver training and resources to enhance Delivery Coaches' skills in data analysis, data storytelling, and leveraging data for agile practices.
Support Delivery Coaches in applying data insights to their daily work, guiding them in effective problem-solving and decision-making.
Foster a culture of continuous learning and data-driven decision-making among Delivery Coaches.
Proactively identify, assess, and mitigate potential risks associated with delivery performance and processes.
Ensure compliance with relevant regulations, policies, and procedures related to delivery performance management.
Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.
Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them.

Requirements

Expertise in analysing data and generating actionable insights on product delivery processes and constraints.
Proven track record of engaging with senior stakeholders to gain support and drive change.
Proficiency in co-creating and implementing change initiatives through influence and collaboration.
Courage to call out gaps in our ways of working and constraints to our Flow of Work.
Bias for action to take ownership and accountability of execution.
Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science).
Relevant certifications in Agile methodologies (e.g., Scrum Master, Product Owner, Agile Coach) and data analysis (e.g., Data Analytics, Business Intelligence).
5+ years of experience in leading and managing agile delivery teams in the banking or financial services industry.
Strong understanding of data analysis, data visualization, and data storytelling techniques.
Proven track record in driving process improvement and change management initiatives.
Excellent communication, facilitation, and relationship-building skills.

Benefits

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.