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Manager - Services id-6594

April 11, 2025

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About The Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a dynamic and experienced leader to join our Services department and lead a team of Solution Architects at Fivetran. In this role, you will lead a group of technical experts who collaborate with customers to deliver seamless onboarding, provide strategic guidance on architecture design and implementation, resolve technical challenges, and drive product adoption and growth—all contributing to enhanced

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What You’ll Do

Lead, mentor, and develop a team of Solution Architects, ensuring professional growth and alignment with company goals.
Collaborate cross-functionally with Sales, Marketing, Customer Support, Product, and Engineering teams to support customer success and drive adoption.
Work in lockstep with Account Executives, Customer Success Managers, Sales Engineers, and Customer Support Engineers to develop and enforce clear roles and responsibilities that deliver seamless and delightful customer experiences.
Ensure the Solution Architects deliver tailored solutions that address customer challenges, leveraging Fivetran’s products and industry best practices.
Stay up-to-date on the latest technologies and trends in data integration and management.
Measure and report on team performance, identifying opportunities for optimization and scaling success.
Adjust quickly to changing priorities and conditions, communicating complexity and change effectively with the team.
Inspire team members by communicating the big picture, and exhibit strategic thinking and visioning. Determine opportunities and threats through comprehensive analysis of current and future trends.
Build out reusable content & scalable operational approaches to scale the team efforts for maximum impact.

Skills We’re Looking For

7+ years of experience in Solution Architecture, Sales Engineering, Professional Services, Data Engineering, or similar customer-facing technical roles
2+ years of experience managing or mentoring technical teams
Deep knowledge in Databases, Replication, Cloud Warehouses, and APIs
Excellent communication and stakeholder management skills
An insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes for our customers
Natural ability to lead and motivate Solution Architects through continuous growth and change; easily able to earn the trust and respect of the team
Willingness and ability to address challenging escalations, drawing upon other groups’ and cross-functional team members where appropriate

The pay range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the target position and level. Our pay ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The pay range is subject to change and may be modified in the future. Your recruiter can share more about the specific pay range for your location during the hiring process.

This range represents base salary only and does not include incentive for sales roles, equity, or benefits, if applicable.

Pay Range

$193,600—$242,000 USD

Perks And Benefits

100% employer-paid medical insurance

 Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

 RSU stock grants*

 Professional development and training opportunities

 Company virtual happy hours, free food, and fun team-building activities

 Monthly cell phone stipend

 Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.