MPC Adjuster id-6688
The Opportunity
As a MPC Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number one in the industry.
Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.
Salary Range: $52,720 - $57,720
What you'll be doing:
- Delivers an industry-leading claim experience for all policyholders
- Consistently makes prompt and courteous contact with every claim customer
- Handle primarily MPC features, which are lower limits and higher volume
- Communicate with drivers, passengers, and/or witnesses to understand the accident and effectively manage the claim with injuries sustained. Document claim files for clear medical management from start to finish.
- Utilize third party vendor to evaluates claims/bills, if in line with claim/jurisdiction issue payment for 1st party medical bills
- Interpret policy language and apply rules as required by jurisdiction
- Analysis of billing notes along with reported injuries and facts of loss
- Maintains and updates a diary/schedule for each claim in the adjuster’s inventory
- Responds to claim correspondence in a timely fashion with very high quality
- Provides input for continuous development of claims guidelines and best practices
- Recommends potential product developments and process improvements
- Interacts and communicates effectively with customers, peers, vendors and managers
- Sets and maintains a loss reserve for every claim in the adjuster's pending
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What we're looking for:
- Successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for contact, issuing payments, responding to correspondence, and requesting authority from supervisor(s)
- Ability to obtain additional insurance adjuster licenses within 3 months
- Claims experience handling Medical Payments Coverage (MPC) and/or Personal Injury Protection (PIP) preferred
- Demonstrated high quality claim handling balanced with strong productivity
- Understanding of liability and casualty principles
- Aptitude to quickly learn and apply new concepts
- Coachable and committed to professional growth
- Viewed as a resource within team and functional area
- High sense of professionalism while remaining empathetic
- Familiarity with claims best practices required
- Curious in nature
- Great attention to detail
- Ability to approach problems with an open mind
