Multi-National (MN) Travel Program Specialist id-8099
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As part of the Global Business Consulting (GBC) organization, the Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management consulting services on behalf of our customers. The Multi-National (MN) Travel Program Specialist within the TPM practice line is dedicated to the Multi-National (MN) account segmentation and will be responsible for providing a variety of distinct short term consulting engagements including, Commodity Management Sourcing (Air, Car and Hotel Programs), Project & Experience Management, Sustainability & Wellbeing, Travel Program Optimization and Traveler Behavior Compliance Science.
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What You'll Do:
Interface regularly with the GBC Category Practice Line Leads, utilizing best practices by category
Build strong working relationships with the Multi-National leadership and commercial teams earning trust
Generate creative ideas to ensure products and services are innovative and cutting edge
Use an analytical and creative approach to condense large amounts of information into a clear, concise, effective format
Drive results by operating with a sense of urgency, customer obsession employing effective time management to deliver results within deadlines
Be customer focused, a problem solver, who delivers positive results and resolves issues with creative win-win solutions
Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances
Highly organized and detail oriented and ensures high standards of quality and accuracy in all communication with clients both internal and external
Ability to prioritize multiple priorities with superior time management skills
Compassion and ability to understand an issue from several viewpoints
What We're Looking For:
Understanding of travel data and overall travel related processes with ability to analyze spend and trends
Excellent technical skills on travel related technology such as online booking systems and reporting tools
Strong communication skills, both written and verbal
Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required
Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and team work skills required
Fluent in English, additional language skills are an advantage
Must be able to demonstrate measurable results
Previous experience working in a global environment is a plus
Proficient in Excel, Word, PowerPoint and Microsoft Outlook
Time Management - ability to manage multiple priorities
Ability to manage up and set expectations to manage workflow and expected ETAs/SLAs
The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.
