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Principal Quantitative Researcher, Consumer id-6717

April 15, 2025

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As part of Toast’s mission to support restaurants, you’ll help shape our product-led growth strategies by ensuring we deliver the right features, at the right time, with the right message. Your work will directly impact how we uncover customer and consumer needs, meet them with innovative solutions, and create meaningful value for restaurant owners and their guests. If you’re excited about the opportunity to partner with others to drive impactful, data-informed decisions that help restaurants thrive, this role is for you.

At Toast, we’re driven by the mission of building a restaurant platform that empowers restaurants to adapt, take control, and focus on what they do best: creating the businesses they love. As a Quantitative Researcher focused on our Guest space including Consumer, Digital Storefront, and Marketing Suite products. You’ll play a pivotal role in shaping how restaurants connect with their guests in a rapidly evolving digital landscape.

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This role sits at the intersection of data, strategy, and collaboration. You’ll work closely with stakeholders across product and design to analyze complex business challenges and drive growth, engagement, and retention across our guest-facing and marketing solutions.

You are a natural problem-solver who thrives on exploring customer behavior, identifying trends, and surfacing opportunities, with a passion for turning complexity into clarity—whether by unpacking behavioral patterns across guest cohorts or synthesizing insights from diverse research methods. You’ll join a team of like-minded problem solvers who care deeply about helping restaurants grow their businesses and foster loyal guest relationships. Your work will directly influence how we build intuitive, impactful consumer and marketing products—from testing product-led growth strategies to optimizing insights tools for small business operators—ensuring we deliver the right features, at the right time, with the right message to help restaurants engage guests and drive revenue.

If you’re excited to drive data-informed decisions that elevate the guest experience and help restaurants thrive in the digital age, this role is for you.

About this roll* (Responsibilities)

Leverage a variety of research approaches, with an emphasis on quantitative methods, to address complex customer challenges and uncover opportunities to enhance the restaurant industry.
Integrate data from multiple sources to uncover actionable trends and patterns that improve the customer journey.
Analyze large datasets using methods like regression analysis, mixed-effects models, and other advanced techniques to uncover critical insights and opportunities.
Contribute to company-wide projects, such as customer journey mapping, providing a quantitative perspective to drive impactful outcomes.
Advocate for customer priorities throughout the design and product development process, ensuring solutions align with both customer expectations and business objectives.
Build on existing data and insights to deliver high-quality, timely research that aligns with strategic goals and supports cross-functional initiatives.
Present research findings in a clear and compelling way, engaging with stakeholders to inspire data-driven decisions that shape product innovation and customer success.

Do you have the right ingredients*? (Requirements)

Experience delivering impactful quant research to executive stakeholders… instilling complex insights into clear actionable next steps
Data-driven mindset with advanced analytical and modeling skills, eager to dive into data to support evidence-based decision-making and strategic discussions
Proficiency in advanced quantitative methods, including statistical analysis, linear/logistic regression(?), and hypothesis testing.
Experience with data visualization. Can confidently choose the best visualization style for the given context; the insights from your visualizations speak for themselves.
Proficient in SQL and Python
Background building interactive dashboards in tools such as Hex, Sigma, Tableau, etc
7-10 years experience in UX Research, and/or equivalent experience in an advanced quantitative field such as human factors, mathematics, economics/finance, statistics, etc.
Ability to work core EST hours to collaborate with team members

Special Sauce* (Nonessential Skills/Nice to Haves)

Experience in the hospitality or restaurant industry, with a deep understanding of industry-specific data trends and challenges
Background in B2B SaaS research