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Senior Analyst, Customer Success Software Solutions Engineer id-6586

April 11, 2025

WHO WE ARE: 

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

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We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

WHAT YOU’LL DO:  

The Senior Analyst, Software Solutions Engineer, plays a critical role and is responsible for upgrading client applications to the latest base versions. This involves a thorough understanding of the current application landscape and the new version's features and improvements. Post-upgrade, the engineer will identify, debug, and resolve any issues that arise. This ensures that the upgraded applications function seamlessly and meet client expectations. The engineer will analyze client code to identify base product deviations and determine what can be upgraded directly and what requires client confirmation. The Senior Analyst, Software Solutions Engineer will work closely with various departments, including development, quality assurance, and client support teams, to ensure a smooth upgrade process and effective issue resolution. Upgrade Management: Oversee the planning, execution, and delivery of software upgrades, ensuring minimal disruption to business operations while providing regular status updates to stakeholders.

Analyze and assess the impact of upgrades based on release notes and code changes for new release features. This involves understanding the nuances of each release and predicting how these changes will affect the existing applications.

Analyze and debug custom and base code to develop effective workarounds or solutions for third-party implementation teams and customers, leveraging deep application expertise to quickly diagnose and resolve complex issues.

Leverage Duck Creek upgrade tools to generate differential analysis and produce low-impact upgrade paths for Duck Creek customers.

Operate with a high degree of independence, initiative, and accountability, proactively managing tasks and responsibilities with minimal supervision.

Identify and implement automation opportunities or develop utilities to enhance the efficiency and effectiveness of software upgrades.

Engage with customer counterparts to triage issues, provide technical guidance, and deliver effective solutions.

Primary SME for Duck Creek Billing Configuration with triaging capabilities in Policy/Claims/Party configurations.

Reviews, Mentors and Shares knowledge with the team members.

Proactively communicate issues and risks to the Technical Lead and Project Manager that may impact upgrade timelines and overall project schedules.

Collaborate cross-functionally with development, quality assurance, and client support teams to ensure a seamless upgrade process and efficient issue resolution.

Validate upgraded applications to ensure optimal functionality, stability, and alignment with client expectation

WHAT YOU’VE DONE:  

REQUIRED:

Bachelor’s degree, or higher educational level, or foreign equivalent, in Computer Science strongly preferred

3+ years related industry experience in system development and implementation

Demonstrated proficiency in Analysis, Development, and Triage.

Demonstrated proficiency and implementation experience in any of the Duck Creek suite of products.

Demonstrated proficiency in C#/Java, and SQL language.

Demonstrated proficiency in any IDE.

Demonstrated proficiency in Insurance domain knowledge.

Knowledge, Skills, Abilities & Behaviors:

Knowledge of insurance products a plus

Experience/knowledge of P&C Insurance software applications a plus

Experience/knowledge of software development life cycle for P&C insurance software a plus

Experience with systems integration (Policy, Billing, Claims, DMS, Reinsurance, third-party systems) a plus

Good to have knowledge in TFS, GitHub and GIT workflow.

Knowledge of insurance products a plus.

Experience/knowledge of P&C Insurance software applications a plus.

Experience/knowledge of software development life cycle for P&C insurance software a plus.

Effective communication, both verbal and written; includes the ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.

Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.

Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.

Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.

Skilled at making informed and timely decisions; they gather relevant information, analyze it objectively, consider different perspectives, and take decisive action.

Successfully handles challenges, setbacks, and pressure; can bounce back from adversity, stay calm under pressure, and inspire resilience in others

Other Requirements:

Travel: 0-25%

Work Authorization: Legally authorized to work in the country of the job location.