Snr Program Manager, Incident Reporting, On-Road Incident Management (ORIM) id-7692
Description
Across Amazon’s Last Mile Logistics organization, we take the safety of drivers, customers, and community members seriously and maintain high standards for safety incident reporting. Amazon’s On-Road Incident Management team is seeking a highly motivated individual to own and develop an incident reporting compliance program to hold our delivery partners accountable for setting a culture of safety across the delivery network. This role will be crucial in ensuring timely and accurate reporting of on-road incidents while driving continuous improvements of Amazon’s reporting mechanisms.
Amazon's On-Road Incident Management team works to build products that support end-to-end incident management,
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from digital intake channels, centralized incident repositories, supporting investigation operations, and surfacing safety analytics to inform safety and prevention initiatives. As the end-to-end owner of incident reporting compliance and product implementation, you will work across organizations, which include high judgement customer service, safety incident response, product, program, incident investigation, and legal teams. This role will work closely to drive standard process around incident reporting audits, develop business cases for new features, manage change implementation, and leverage findings to inform the organization's strategy to close gaps and improve the reporting experience.
Key job responsibilities
- Lead end-to-end ownership of the incident reporting compliance program, including strategy development, implementation, and continuous improvement of the Monitoring and Enforcement Plan (MEP)
- Design and implement scalable processes to monitor, investigate, and enforce compliance across the global delivery partner network
- Develop and maintain comprehensive program documentation, including policies, procedures, enforcement guidelines, and wiki sites for clear communication across the organization
- Partner with legal teams to ensure program alignment with Program Policy requirements and lead program reviews for strategic evolution
- Collaborate with multiple stakeholders including Customer Service, Emergency Response, Safety, Legal, and Operations teams to drive program success
- Develop compelling business cases for new features and program improvements, including financial impact analysis and entitlement justification
- Design and execute change management and communication strategies for new product feature implementations, ensuring smooth adoption across the network
- Partner with analytics and product teams to develop reporting mechanisms, identify system improvement opportunities, and drive implementation of new features
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
