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SPS T4 Associate, T4 id-10811

June 12, 2025

DESCRIPTION

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

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The role of the Seller Support T4 Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, the Seller Support T4 Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Seller Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically Seller Support Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.

Key job responsibilities

 Demonstrates effective, clear and professional written and oral communication

Ability to handle inbound and outbound ticket communication

Provides prompt and efficient response to tickets raised by Amazon associates including the appropriate escalation of Sellers' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.

T4 is 100% remote work.

BASIC QUALIFICATIONS

High School Diploma

6 + months experience within a customer service /contact Center environment

Bilingual English/Spanish with 90% proficiency in both languages

Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel

Demonstrated effective, clear and professional written and oral communication and attention to detail

Ability to embrace constant change with flexibility and good grace

Demonstrated appropriate sense of urgency and adaptability in response to changing business needs

Schedule flexibility to work at least one day of the weekend

Strong prioritization and time management skills, with a high degree of flexibility.