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Technology Support Specialist id-7924

May 1, 2025

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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Job Description: JOB DESCRIPTION:

The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing, and business service centers. The UPS Store® has over 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more. The Technology Support Associate provides users with support services for corporate standard technology products.

He/She conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Associate troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with staff to deploy standardized support practices and procedures.

This position coordinates implementations and facilitates activities to support programs and projects.

The Technology Support Associate manages, plans, and administers installation and decommissioning activities to expedite initiatives. He/She drafts and maintains policy, standards, and procedures to document processes. This position manages team training to optimize resources.

The Technology Support Associate manages and maintains customer relationships to track and measure service levels. He/She collaborates with Information Systems technology providers and vendors to ensure services are consistent and meet expectations.

This position supports long-term planning to ensure future service level expectations are met. Other Duties Performs basic installations to provide system upgrades. Inspects installations to ensure optimal operation. Documents and reports completed work to meet departmental requirements. Installs and configures standard technology products to complete customers’ work orders utilizing approved tools and following defined practices.

Applies basic systems testing to verify with user groups that installations are operating effectively. Receives and completes requests for support and services to ensure compliance with procedures. Preferred Competencies Applies Information Systems Knowledge: Demonstrates an understanding of the basic need for technical support in a business; demonstrates awareness of the primary uses of technology by business representatives, demonstrates a basic understanding of the systems of the enterprise.

Applies Network Technology Knowledge: Demonstrates understanding of principles of network technology; reads component diagrams, conducts basic troubleshooting, sets up and undertakes routine preventative maintenance on components used in voice and data networking; reports on problems and recommends expenditure to take remedial action, where appropriate.

Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files. IT

- Problem Management: Monitors actions to investigate and resolve incidents and problems in systems and services.

Technology Knowledge:

Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.

MINIMUM QUALIFICATIONS

Bachelor's Degree (or internationally comparable degree) – Preferred Bachelor’s Degree (or internationally comparable degree) – Computer Science or a related field - Preferred A+ Certification – Preferred Experience with Networking Technology

– Preferred BASIC QUALIFICATIONS:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer Employer will not sponsor a visa for this or future positions Must be currently located in the same geographic location as the job or willing to relocate yourself Must have experience using Microsoft Office Suit Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $26.70/ hour to $33.35/hour. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. OTHER CRITERIA: UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity, or any other characteristic protected by law.

Deadline date to apply is: Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.