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Physician Account Manager

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About the position

Responsibilities

  • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
  • Ensure customer retention by maintaining relationships with current accounts
  • Drive growth in assigned Key Accounts
  • Identify and pursue up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives
  • Partner with Physician Account Executive to resolve account specific service issues
  • Collaborate with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
  • Escalate service issue non-resolution as appropriate
  • Leverage all tools and resources including data, sales portal, target lists, Marketing Department, Laboratory resources, and regional resources as needed
  • Provide continuing education to the customer on new technologies and laboratory testing
  • Ensure compliance with company policies and government regulations
  • Complete all administrative tasks thoroughly and promptly
  • Follow up communications with Physician Account Executives and customers

Requirements

  • Three to four years of experience in sales or with account ownership
  • Knowledge of the Healthcare Industry, specifically laboratory/diagnostics, and general economics of business
  • Ability to develop and sustain strong customer relationships and strong planning and organizational skills
  • Excellent oral and written communication and presentation skills
  • Solid PC skills including Microsoft Software
  • Bachelor's Degree
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