Senior Analyst, Strategy and Operations id-7076

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

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About the job

We are seeking a Strategy & Operations Senior Analyst for our Strategic Initiatives team to support data-driven decisionmaking and provide critical research and thinking to shape our cohesive GTM strategy and drive key cross-functional projects for Twilio. 

The Strategic Initiatives team in our GTM Strategy and Operations function provides strategic, operational and analytical support to our Chief Revenue Officer and GTM leadership. In this role, you will drive data analysis and research including business performance analysis, market research and benchmarking, and organizational analysis. You will help our leadership see around corners to drive both our higher-level strategic decisions, such as our market and growth strategy, as well as support targeted strategic initiatives. You will have your finger on the pulse of key internal and external data such as how our GTM growth engine is performing across key bets as well as where competitors are going and what the market landscape looks like to help advise our strategy. You will also help plan and manage critical cross-functional projects and strategic initiatives from end to end. We are looking for someone who thrives at tackling ambiguous questions or problems with critical thinking, structured analysis, rigorous project planning and clear executive communications. 

Responsibilities

In this role, you’ll:

• Take white space questions or problems and develop analytical frameworks, approaches and project plans to frame solutions and recommendations 
• Perform a broad range of quantitative and qualitative analyses across internal financial, sales, and product data as well as analyze market and competitive trends to help assess our opportunities, traction and investments 
• Translate analysis into clear insights and executive-level presentations to inform Twilio’s GTM strategy and decision-making 
• Support and manage strategic projects and initiatives to operationalize our GTM strategy across the business, working across functions such as marketing, finance, and R&D as needed 
• Develop clear power-points and documents for executive and organization-wide audiences that distill complex data analysis into digestible and actionable recommendations

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience including roles in a fast-paced, highly analytical environment, for instance: technology/media, management consulting, or investment banking 
• Analytical and structured thinking with clear and compelling communication skills
• Drive insight through data and help people make sense of complex, multi-pronged issues
• You have played a part in successful delivery of complex, multi-stakeholder projects
• You are excited about rolling up your sleeves and getting stuff done
• You are metrics driven and know how to leverage data insights to inform decisions
• You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
• Bachelor’s Degree or equivalent years' of experience

Desired:

• Ability to query and manage data (familiarity with Salesforce reporting, SQL…etc) 
• Experience with and knowledge of SaaS businesses and sales models 
• Graduate degree a plus

Location

• This role will be remote, within the United States but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. 

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.