Care Social Media Agent id-7215

Job Description

The Instacart Care Social Media Team supports our customers, shoppers, retailers, and internal stakeholders through direct, scalable customer service best practices and technology. Elevate the brand and solve customer issues using critical thinking, effective communication, and social customer service best practices. Recognize and escalate high-profile customer issues. Create an exceptional, personalized service experience for users. Monitor and quickly respond to customers, shoppers, and other stakeholders across social media channels in the private space. Provide socially relevant, well written support to both shoppers, retailers and customers. Act with the customer in mind and advocate for the user community. Communicate effectively and exercise sound judgement when interacting with customers.

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Job Qualifications

• 1­+ years experience in call center or social media care team required
• Proven high performer in previous customer service roles
• Flexible schedule, willing to work non-traditional business hours and weekends.
• Bi-lingual: Spanish or French (bonus, but not required for the role)

Required Skills

• Writing Skills
• Customer Service skills
• Time Management Skills
• Social media care engagement

Soft Skills

• Process Improvement
• Communication Skills
• Problem Solving Skills
• Flexibility/Adaptability
• Attention to detail and accuracy
• Multi tasker

Compensation

According to JobzMall, the average salary range for a Care Social Media Agent in Ponce City Market N NE, Atlanta, GA 30308, USA is between $25,000 and $40,000. Factors such as education, experience, job responsibilities, and industry will affect an individual's salary.