Customer Support Specialist, Sunday - Thursday, 12am-9am ET id-7135

Calendly is looking for a Customer Support Specialist to provide high-quality support to customers, enhancing their experience with the product. The role requires a strong understanding of technology and excellent problem-solving skills.

Skills

• Technical troubleshooting skills
• Exceptional communication abilities
• Experience in software customer support
• Ability to thrive in a fast-paced environment

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Responsibilities

• Resolve customer support tickets via Live Chat, Phone, or Email
• Maintain expert-level product knowledge
• Document and advance customer issues
• Provide solutions and create a positive support experience
• Collaborate with a customer-centric team

Education

• High school diploma or equivalent
• Bachelor's degree preferred

Benefits

• Quarterly Corporate Bonus program
• Equity awards
• Competitive benefits package